Questions, answered.
Everything you might want to know before you order, in plain terms. If your question is not here, a real person is an email away.
Orders & Shipping
We ship within the United States only, right across the country. We do not currently ship internationally.
Shipping is a flat $6.95 on every order, our Premium Tracked Delivery. The same rate applies no matter the size of your order.
Orders are processed within 1 to 2 business days, then transit takes a further 4 to 7 business days. All told, most orders arrive within about 5 to 9 business days of being placed. Orders placed after 3:00 PM CST begin processing the next business day.
Yes. Every order ships tracked, and you will receive a tracking number by email as soon as it is dispatched. You can follow it any time on our Track Your Order page.
If your order has not yet been dispatched, email us at hello@julian-giraldo.com as soon as possible and we will do our best to help. Once an order is on its way, it cannot be changed, but you are always covered by our 40-day returns.
Returns & Refunds
You can return any item within 40 days of delivery. Items should be unused and in their original condition. To start a return, email us at hello@julian-giraldo.com and we will guide you through it. Full details are on our Returns & Refunds page.
Return shipping is covered by the customer, and there is no restocking fee. If a return is due to a fault or an error on our part, we will cover it.
Once your return reaches us and is inspected, your refund is issued within 2 business days to your original payment method. Your bank may take a little longer to show it.
We are sorry if that happens. Email us a photo at hello@julian-giraldo.com within the 40-day window and we will arrange a full refund or a replacement, no return needed.
Product & Fit
Belts are measured to the centre hole, so order the size closest to your trouser waist. If you wear your trousers low or sit between sizes, size up. Each product page lists the sizes available for that piece.
Wipe clean with a dry cloth, and condition it occasionally to keep it supple. Good leather develops a natural patina over time, so a little character with wear is part of the charm.
If a product is listed as available on its page, it is in stock and ready to ship. If something sells out, the option will show as unavailable.
Payment & Contact
We accept all major cards, along with Apple Pay, Google Pay and Shop Pay. Your details are handled securely through Shopify's encrypted checkout.
Email us any time at hello@julian-giraldo.com. A real person reads every message and replies within one business day, Monday to Friday, 7:00 AM to 5:00 PM CST. You can also use our Contact page.