Shipping policy
We aim to get every order moving quickly and to keep you in the loop from the moment it leaves us. Below is how we handle dispatch, the timelines you can expect, and what to do if anything along the way is not quite right. We currently ship to addresses within the United States only.
The timelines you can expect
- Processing: 1 to 2 business days (Monday to Friday, excluding US public holidays)
- Transit: 4 to 7 business days once the parcel is with the carrier
- Total, order to doorstep: 5 to 9 business days
These are honest estimates rather than guarantees, since the final leg sits with the carrier once your order has left us.
Our daily cut-off
Orders that reach us before 3:00 PM CST on a business day join the dispatch queue the same day. Anything placed at or after 3:00 PM CST, over a weekend, or on a recognised US public holiday is picked up the next business day.
What shipping costs
A flat fee of $6.95 USD covers our Premium Tracked Delivery service on every order, whatever the size of your basket. Any state and local sales tax that applies is worked out and shown next to this fee at checkout, so you can see the full amount before you confirm. Every order ships tracked, and the link to follow it is emailed to you the moment it leaves us.
Where we ship
We deliver to all fifty US states. We are not able to ship to international destinations, to APO or FPO military addresses, or to US territories at this time.
Who carries your order
We ship with a small group of established US carriers, USPS, UPS, and FedEx among them. The one handling your order depends on your delivery address and the service available in your area when it leaves us.
Following your order
As soon as your order is handed to the carrier, an email lands with your tracking number and a link to watch its progress from our facility through to your door.
If there is a delay
Most orders arrive comfortably inside the windows above. Now and then a delay is unavoidable, for reasons such as:
- Disruption on the carrier's own network
- Weather affecting transit routes
- Heavier parcel volumes during busy retail periods
- Other events outside our reasonable control
If we become aware of a meaningful delay to your particular order, we will reach out with an update as soon as we can.
Wrong addresses and failed deliveries
We send your order to the address you enter at checkout, so it is worth checking your details carefully before you confirm. If an order is returned to us because the address was incomplete, wrong, or otherwise undeliverable, we will contact you to arrange sending it out again. A further shipping fee may apply in that case, since your original payment does not cover the cost of a second dispatch.
Parcels marked delivered but not found
If tracking shows your order as delivered but you cannot find it, a few quick checks tend to clear it up before you raise it with us:
- Ask anyone else in the household whether they brought it in
- Check with neighbours, building staff, or a property manager in case it was taken in for you
- Contact the carrier directly using the details on their tracking page
If it still cannot be found after that, email hello@julian-giraldo.com with your order number and we will work through it with you until it is sorted.
Returns and refunds
How to return an order is set out in full in our Returns and Refund Policy, which is worth a read before you buy.
If anything here is unclear, just ask. A real person reads every email and will reply within one business day.
Contact us
Julian Giraldo
Email: hello@julian-giraldo.com
Support hours: Monday to Friday, 7:00 AM to 5:00 PM CST
Address: 300 Colorado Street, Suite 450, Austin, TX 78701